User Guide

Flow until delivery

The general flow is as follows.

1. Order and Payment
2. Send order confirmation email
3. Send shipping notification email
4. delivery

please note

We will send you important emails such as "order confirmation email", "shipment notification email", and other responses to your requests from the time you place your order until it is delivered. Therefore, please be sure to check whether you can receive emails from our shop.

When an order is completed, an "order confirmation email" will be automatically delivered to the registered address.
If you do not receive a confirmation e-mail from our store, please contact our store as there is a possibility that your order has not been completed successfully or that there is an error in the registered address.
In addition, there is a possibility that our emails may have been rejected due to spam settings, etc., so we would appreciate it if you could check the spam folder other than the inbox folder, the trash folder, etc. before contacting us.

To Inquiry Form (A separate tab or window will open.)

Our online store only accepts credit cards as a payment method.

credit card

<Credit cards that can be used>
VISA, MasterCard, American Express, JCB

We use a security system called SSL. Your important card information will be encrypted before being sent, so you can enjoy shopping with peace of mind.

<Number of payments>
Once

Shipping outside Japan

Our courier is Japan Post Co., Ltd. - Express Mail Service

Shipping cost

When you add your order to the cart, the shipping cost will be calculated according to the weight. It depends on the country, region, and weight. Weight includes shipping materials and other items in addition to the product.

Also be noted that our terms of export is DDU,  our prices do not include such items as  VAT,
import duty and tax of your country.  In case of these unexpected charge needed in the due course, these charges should be paid by the customers.

Days to Ship

Ships within 7 days after order confirmation, except for some products. (Please note that shipping may be delayed during consecutive holidays, etc.).

We will contact you if the item is out of stock or if there is a delay in shipping.

Wrapping

We will wrap it free of charge for customers who wish. Please note that it will be a simple response just to wrap it with wrapping paper. Please let us know in the special notes section of the cart.

If the delivered product is damaged during delivery or is incorrect, we will exchange it if we can confirm the contact within 10 days after the arrival of the product. Please contact us within the period.
We will check the content of the contact and if it falls under a defective product, we will bear the return shipping fee, so please send it back by cash on delivery, and after confirming receipt, we will correct, exchange or refund to a non-defective product.

Please note that we do not accept returns unless the product is defective.

We cannot accept exchanges due to customer's convenience or exchanges with different products.

Orders with multiple delivery addresses

Please place an order for each shipping address. For example, if there is a delivery to the person in question and a direct delivery to someone other than the person in question, two orders will be placed for each delivery address, following the steps below.

choose a product

After specifying "color" and "quantity" on the page of the product you want to purchase, click the "Add to Cart" button. You can check the items in your cart at any time by clicking the "shopping basket" icon on the top right of the page. To close the cart once, click "Continue shopping" in the upper right corner to close the cart.

General flow of order form input

Click the "Shopping Cart" icon on the top right of the page and proceed in the following order.

Cart ▶︎ Info ▶︎ Shipping ▶︎ Payment

1. Cart

The color / style, quantity, unit price, subtotal, and total price of the items in the cart are displayed. You can edit and check the contents here.

• Click the + (plus) or - (minus) button to change the quantity.
• To delete an item, click the trash can icon to delete the entire line
• Please fill in the desired delivery date and time in the "Special notes to the store" column.
• At this stage, the amount displayed does not include shipping.

After confirming the contents, click the "Proceed to checkout" button to display the checkout screen and proceed to the next item.

2. Information

Enter information about the customer's contact email address and delivery address to send order receipt and shipping notifications.

• If the billing address and delivery address are different for gifts, etc., you will be required to re-enter the orderer's information (billing address) in the "Payment" section below, so please enter the delivery address here. ).
• Customers who have already registered their billing address, shipping address, and card information with Shop Pay, Google Pay, Apple Pay , etc. can skip the above input and proceed to delivery confirmation.

3. Shipping

Check two items.

Double check your input

The customer's contact email address , shipping address, address, and phone number that you entered on the previous page (information items) will be displayed, so double-check them. If there is a correction, click the red "change" text to return to the previous step. The information you entered earlier will be displayed, so please overwrite the part you want to correct and press the "Proceed to shipping method selection" button again.

Shipping confirmation

Free shipping or paid shipping will be automatically selected and displayed depending on the total amount. Please confirm the total payment amount including the shipping fee.

Click the Proceed to payment button to proceed

4. Payment

Select payment method

Please choose credit card payment o

If paying by card, please enter your card information.

In the case of bank transfer, please transfer the price to the account stated in the order receipt e-mail automatically sent to the contact e-mail address after ordering. (Please bear the transfer fee)

This completes the order entry. Please note that an order confirmation email will be automatically sent to the contact email address you entered.

There are two options: newsletter subscription and account registration. Both can be registered without shopping.

Newsletter subscription

We will inform you about the blog about the forest where the maple and beech used for products are nurtured, the information about the benefits limited to subscribers, and the information about the fair held in your area. Please feel free to register. You can register only with your email address.

Registration method

Enter your email address in the "Subscribe to our newsletter" box at the bottom of the top page and press →. Your subscription is now complete.

account registration

You can shop at our store without registering an account, but if you register, you will be able to manage the following information on My Page, which is convenient.

• Order history
• Account details (address registration *multiple registration possible)

If you register your delivery address, your personal information will be automatically entered at the time of payment.

Registration procedure

Click the account icon in the menu to open the login screen.

Enter your name, email address and password, and click the "Create Account" button to submit. Be sure to make a note of the password.
When you press the "Access shop" button in the account confirmation email that is automatically replied from this store, the top site of this store will be displayed.

1. Click the menu icon (three) at the top of the screen to open the menu. If "Account" is displayed, you are logged in, so click "Account" to open the account management screen.
   If "Login" is displayed, you are logged out, so click "Login" and enter your registered email address and password to log in.
2. When the account management screen opens, click "Account details" and enter the necessary information in the form.
3. Check the "Set this address as default" check box (This is the address that is automatically displayed with priority when multiple addresses are registered).
4. Click the "Update Address" button to complete registration.
5. If you want to enter a different delivery address, press the "Add New Address" button on the My Account page and fill out the form as above.
6. After completing the input, click the hamburger icon (three) in the header to open the menu and press "Logout".