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For comfortable use

About the store

From order to delivery


Flow until delivery

The general flow is as follows.

  1. Order and Payment
  2. Send order confirmation email
  3. Send shipping notification email
  4. delivery

 

please note

We will send you important emails such as "order confirmation email", "shipment notification email", and other responses to your requests from the time you place your order until it is delivered. Therefore, please be sure to check whether you can receive emails from our shop.

When an order is completed, an "order confirmation email" will be automatically delivered to the registered address.
If you do not receive a confirmation e-mail from our store, please contact our store as there is a possibility that your order has not been completed successfully or that there is an error in the registered address.
In addition, there is a possibility that our emails may have been rejected due to spam settings, etc., so we would appreciate it if you could check the spam folder other than the inbox folder, the trash folder, etc. before contacting us.


To Inquiry Form (A separate tab or window will open.)



method of payment


Our online store only accepts credit cards as a payment method.

credit card

<Credit cards that can be used>
VISA, MasterCard, American Express, JCB

Credit card (VISA, MasterCard, American Express, JCB)

We use a security system called SSL. Your important card information will be encrypted before being sent, so you can enjoy shopping with peace of mind.


<Number of payments>
Once

Shipping/Delivery


Shipping outside Japan

Our courier is Japan Post Co., Ltd. - Express Mail Service

Shipping cost

When you add your order to the cart, the shipping cost will be calculated according to the weight. It depends on the country, region, and weight. Weight includes shipping materials and other items in addition to the product.

Also be noted that our terms of export is DDU,  our prices do not include such items as  VAT,
import duty and tax of your country.  In case of these unexpected charge needed in the due course, these charges should be paid by the customers.

Days to Ship

Ships within 7 days after order confirmation, except for some products. (Please note that shipping may be delayed during consecutive holidays, etc.).

We will contact you if the item is out of stock or if there is a delay in shipping.

gift correspondence


Wrapping

We will wrap it free of charge for customers who wish. Please note that it will be a simple response just to wrap it with wrapping paper. Please let us know in the special notes section of the cart.

    Refund/Return


    If the delivered product is damaged during delivery or is incorrect, we will exchange it if we can confirm the contact within 10 days after the arrival of the product. Please contact us within the period.
    We will check the content of the contact and if it falls under a defective product, we will bear the return shipping fee, so please send it back by cash on delivery, and after confirming receipt, we will correct, exchange or refund to a non-defective product.

    Please note that we do not accept returns unless the product is defective.

    We cannot accept exchanges due to customer's convenience or exchanges with different products.

    Order entry procedure


    Orders with multiple delivery addresses

    Please place an order for each shipping address. For example, if there is a delivery to the person in question and a direct delivery to someone other than the person in question, two orders will be placed for each delivery address, following the steps below.


    choose a product

    After specifying "color" and "quantity" on the page of the product you want to purchase, click the "Add to Cart" button. You can check the items in your cart at any time by clicking the "shopping basket" icon on the top right of the page. To close the cart once, click "Continue shopping" in the upper right corner to close the cart.


    General flow of order form input

    Click the "Shopping Cart" icon on the top right of the page and proceed in the following order.

    Cart ▶︎ Info ▶︎ Shipping ▶︎ Payment


    1. Cart

    The color / style, quantity, unit price, subtotal, and total price of the items in the cart are displayed. You can edit and check the contents here.

    • Click the + (plus) or - (minus) button to change the quantity.
    • To delete an item, click the trash can icon to delete the entire line
    • Please fill in the desired delivery date and time in the "Special notes to the store" column.
    • At this stage, the amount displayed does not include shipping.

    After confirming the contents, click the "Proceed to checkout" button to display the checkout screen and proceed to the next item.


    2. Information

    Enter information about the customer's contact email address and delivery address to send order receipt and shipping notifications.

    • If the billing address and delivery address are different for gifts, etc., you will be required to re-enter the orderer's information (billing address) in the "Payment" section below, so please enter the delivery address here. ).
    • Customers who have already registered their billing address, shipping address, and card information with Shop Pay, Google Pay, Apple Pay , etc. can skip the above input and proceed to delivery confirmation.

    3. Shipping

    Check two items.

    Double check your input

    The customer's contact email address , shipping address, address, and phone number that you entered on the previous page (information items) will be displayed, so double-check them. If there is a correction, click the red "change" text to return to the previous step. The information you entered earlier will be displayed, so please overwrite the part you want to correct and press the "Proceed to shipping method selection" button again.

    Shipping confirmation

    Free shipping or paid shipping will be automatically selected and displayed depending on the total amount. Please confirm the total payment amount including the shipping fee.

    Click the Proceed to payment button to proceed


    4. Payment

    Select payment method

    Please choose credit card payment o

    If paying by card, please enter your card information.

    In the case of bank transfer, please transfer the price to the account stated in the order receipt e-mail automatically sent to the contact e-mail address after ordering. (Please bear the transfer fee)

    Billing Address
    Enter information that matches your payment method. Since the information you entered as the shipping address is reflected in the initial settings, For gifts that you wish to have sent directly, please enter your billing address and phone number here.

    This completes the order entry. Please note that an order confirmation email will be automatically sent to the contact email address you entered.

     

    About membership registration


    There are two options: newsletter subscription and account registration. Both can be registered without shopping.


    Newsletter subscription

    We will inform you about the blog about the forest where the maple and beech used for products are nurtured, the information about the benefits limited to subscribers, and the information about the fair held in your area. Please feel free to register. You can register only with your email address.

    Registration method

    Enter your email address in the "Subscribe to our newsletter" box at the bottom of the top page and press →. Your subscription is now complete.


    account registration

    You can shop at our store without registering an account, but if you register, you will be able to manage the following information on My Page, which is convenient.

    • Order history
    • Account details (address registration *multiple registration possible)

    If you register your delivery address, your personal information will be automatically entered at the time of payment.

    Registration procedure

    Click the account icon in the menu to open the login screen.

    Enter your name, email address and password, and click the "Create Account" button to submit. Be sure to make a note of the password.
    When you press the "Access shop" button in the account confirmation email that is automatically replied from this store, the top site of this store will be displayed.

    1. Click the menu icon (three) at the top of the screen to open the menu. If "Account" is displayed, you are logged in, so click "Account" to open the account management screen.
      If "Login" is displayed, you are logged out, so click "Login" and enter your registered email address and password to log in.
    2. When the account management screen opens, click "Account details" and enter the necessary information in the form.
    3. Check the "Set this address as default" check box (This is the address that is automatically displayed with priority when multiple addresses are registered).
    4. Click the "Update Address" button to complete registration.
    5. If you want to enter a different delivery address, press the "Add New Address" button on the My Account page and fill out the form as above.
    6. After completing the input, click the hamburger icon (three) in the header to open the menu and press "Logout".

    About product

    About dyeing maple wood


    Storio's maple products are dyed in black, blue, and vermilion to highlight the individuality of the wood, such as grain and knots.

    Due to climate change and accidental changes such as leaves being incorporated into the trunk tissue, the density of the cells in the tree tissue varies, resulting in no color in areas of high density.

    Along with the wood grain, the maple's growing environment, such as the areas that are not colored, the knots, and the heather, stand out as the individuality of each product, giving it a tasteful appearance.

    Quality assurance service


    The products in this store have passed our quality inspection, but due to the characteristics of natural wood, there is a possibility that distortions, cracks, chips, etc. may occur. In addition, there is nothing comparable to existing wooden products in terms of durability, such as the springiness of bentwood created by our unique processing technology, and the thin, precise, and compact structure.

    Therefore, to ensure that you can purchase with peace of mind, we provide a one-year quality assurance service for the above-mentioned products from the date of purchase (the warranty is included with the target product).

    If you have trouble using the product under normal conditions within the warranty period, please contact us using the inquiry form. If you send it back to us with the warranty card, we will repair or replace it free of charge.

    When using the quality assurance service, you will need the quality assurance certificate, so please keep it in a safe place.

    About repair


    If you wish to repair or replace parts due to deterioration of parts due to long-term use, we will repair it for a fee according to the following procedure.

    1. In order to confirm the damage status, please contact us by e-mail with a photo image.
      Contact: avanwood@storio.co.jp
    2. The person in charge will reply with the availability of repair or replacement and an estimate.
    3. Please check the estimate and return the product to us if you are satisfied. You are responsible for the return shipping fee.
    4. We will create a repair billing information and send you an email.
    5. As soon as payment is confirmed, we will repair or replace the part and send it back.

    Examples of requests: Leather tabs, button replacement, product repainting, etc. (Estimated repair cost: 1500 to 3000 yen)